Shipping policy

 

AVAILABILITY OF THE GOODS
Büffel Bill is entitled to withdraw from the contract if Büffel Bill is not supplied correctly and/or on time by its suppliers. However, there is no right to withdraw if Büffel Bill is responsible for the unavailability of the goods. The customer will be informed immediately about the unavailability of the goods. Any consideration paid by the customer will be refunded immediately.

DELIVERY CONDITIONS
Unless otherwise agreed, delivery will be made to the delivery address specified by the customer.

Fresh products requiring refrigeration are only delivered in Germany, Belgium, Luxembourg, the Netherlands and Austria, as this is the only way to maintain the cold chain. Büffel guarantees fresh products that require refrigeration Bill Deutschland GmbH only ensures compliance with the legally prescribed maximum temperatures if the customer selects the “express parcel” shipping method and then only in the event that the first delivery attempt of the ordered fresh products to the specified delivery address is successful. Further information on fresh products that require refrigeration can be found in the freshness guarantee.

Büffel Bill is entitled to make partial deliveries as long as this is reasonable for the customer. For partial deliveries, the customer only has to bear the shipping costs that would have been incurred in the event of the entire delivery of the ordered goods.

If he is present, only he or an adult authorized by him to accept the delivery is entitled to accept the delivery of goods. The customer releases Büffel Bill from third-party claims that arise from the violation of this obligation.

If the customer defaults on acceptance or culpably violates other obligations to cooperate, Büffel Bill is entitled to demand compensation for the resulting damage, including any additional expenses. Further claims are reserved.

Shipping takes place via DHL Express.
In Germany, packages are delivered during the week such as Saturdays between 8:00 a.m. and 6:00 p.m.
Delivery in Austria, Belgium, the Netherlands and Luxembourg takes place Tuesday to Friday between 8:00 a.m. and 6:00 p.m.

The risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the point in time at which the customer defaults on acceptance.

PRICES, MINIMUM ORDER VALUE, COSTS
The prices apply at the time of ordering. All prices include the applicable statutory VAT.

Exception for island delivery: For island deliveries there may also be subsequent increased delivery costs.

Exception for public holidays: For holiday deliveries there may also be subsequent increased delivery costs.

The minimum order value per order is €39.90.

Within Germany, delivery is free of charge from €129.

Delivery to EU countries Austria, Belgium, Netherlands and Luxembourg have free shipping for orders over €199.

The shipping costs depend on the customer's place of residence, the order quantity and the chosen shipping method and are displayed to the customer during the ordering process.

In the event of a cancellation of the contract in accordance with 3 of the General Terms and Conditions, the customer is obliged to bear the regular costs of return if the goods delivered correspond to those ordered.

PAYMENT CONDITIONS
The purchase price is to be paid with the purchase contract concluded due.

The customer has the option of using Paypal, credit card, Klarna Bill, Apple Pay or Google Pay to pay. Further information about the individual payment methods can be found in the payment information.

The possibility of a cash discount does not exist.

In the event that a direct debit is not honored or returned, the customer hereby irrevocably authorizes his bank to inform Büffel Bill of his name and current address. Büffel Bill can claim possible chargeback fees that were charged to Büffel Bill for reasons for which the customer is responsible.

PayPal
After confirming the purchase, the customer will be automatically redirected to PayPal to process the payment via the account.

Credit card
The credit card account will be debited after the order has been completed. Payment is processed via Shopify Payments.

Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, the following payment options are offered via Klarna:

• Invoice: The payment period is 14 days from dispatch of the goods. The invoice conditions can be read at the following link: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee%3D0
  

The use of the invoice payment method requires a positive credit check. The Klarna user conditions and further information can be read here be read.

RESERVATION OF TITLE
The delivered goods remain the property of Büffel Bill Deutschland GmbH until the purchase price has been paid in full.