FAQ


To the buffalo
Why meat from Italy?
Together with our partners, we are committed to raising male buffalo in Italy with great passion and dedication. Since the young animals don't provide milk for mozzarella production, they were previously killed immediately after birth. To spare the animals this fate, we see it as our goal to contribute to sustainable meat consumption and natural animal husbandry, so that every gourmet can experience and appreciate meat. You can find detailed information about our company history. here.
How and where do the buffaloes live?
For a long time, we searched for suitable partners to source the best, most natural, and highest-quality premium buffalo meat. We have now secured the world's most renowned buffalo breeders as exclusive partners in Germany, Italy, and Argentina. Our partners place the highest priority on treating and raising the buffalo in a stress-free environment and according to the highest standards.
What does buffalo meat taste like?
Buffalo meat has been enjoyed worldwide for centuries and is considered an absolute delicacy. Compared to other red meats, buffalo meat impresses with its uniquely aromatic flavor, characterized by fresh grasses and herbs. Unlike beef, buffalo meat is less flavorful than the fat itself. Due to the gentle rearing of the buffalo and their natural feeding, the meat remains juicy and full-flavored during preparation, despite the low intramuscular fat content.
What do you offer from the buffalo?
Since we don't just offer prime cuts, we follow the "nose-to-tail" principle by processing the entire buffalo in our factory. Our exquisite premium buffalo meat is becoming increasingly established in our region and is now enjoyed in upscale restaurants and hotels, as well as by gourmets at home. We are continually expanding our range of delicacies. In addition to our meat cuts, you'll also find delicacies such as buffalo Maultaschen (ravioli) and buffalo sausages. Feel free to take a look. in our current range over.
What do the nutrients of buffalo meat look like?
Scientific analyses show that buffalo meat contains significantly more protein and a lower fat content than other red meats. In addition to a very good ratio of omega-3 to omega-6 fatty acids, buffalo meat provides a disproportionately high amount of iron.
What is recommended as a good start for first-time buyers?
To get started, we recommend our Tasting Box, which contains an exclusive selection of the finest buffalo cuts and offers the perfect introduction to the world of buffalo meat.
Order & Delivery
What payment options do I have?
- Paypal
- Credit card
- Klarna invoice
- Google Pay
- Apple Pay
(Purchase on account is only possible with a valid German billing address. The delivery address may vary.)
Where and when can I order?
Our complete range is available around the clock in our online shop. You can select your preferred delivery date during the ordering process.
Ordering by mail or telephone is NOT possible for technical reasons.
Where is shipping to?
- Germany
- Austria
- Belgium
- Luxembourg
- Netherlands
- Please ask for island delivery beforehand, higher delivery costs arise here.
For orders to Switzerland, please click here.
How long does the delivery take?
If you order before 11 a.m., delivery is possible the next day. The delicacies are freshly cut and packaged on the day of dispatch and are on the way in less than 24 hours.
Delivery to Austria takes place within 48 hours. Country-specific restrictions apply.
How long in advance do I have to order?
We don't need any lead time for your order! If you order before 11am, delivery is possible the next day.
Is there a retail store in Konstanz?
We don't currently have a retail store in the traditional sense. However, you can pick up orders from us in person. Simply enter "Pickup" and the exact pickup date in the comments field. If you pick up your order in person, Büffel Delikatessen will reimburse the shipping costs based on the value of the order.
Where and when can I pick up my order?
Pick-up from our premises is possible between 10:00 a.m. and 5:00 p.m. at the following address:
Büffel Bill Germany GmbH
August-Borsig-Str. 11
78467 Constance
If this period does not fit, just contact us!
Shipping & Returns
Can I order the meat frozen?
Our meat is individually cut and packaged fresh on the day of shipment, and shipped immediately afterward. This does not apply to minced meat products and our Maultaschen (ravioli). Upon request, we are happy to deliver the entire order frozen. This is not possible for orders containing mozzarella or burrata.
What does shock freezing mean and what are the benefits?
In short: rapid freezing for maximum freshness. During shock freezing, the meat is frozen very quickly at approximately -40 degrees Celsius. This process is significantly gentler than conventional freezing. During shock freezing, the water contained in the meat expands. This results in only very small ice crystals forming between the cell walls, which do not damage the meat's cell membrane. This significantly reduces moisture loss and thus keeps the meat juicier.
We are happy to deliver your order flash-frozen upon request. Please indicate this in the comments section of your order. This is not possible for orders containing mozzarella or burrata.
How are the shipping costs made up?
Our team takes the utmost care to ensure safe express delivery of fresh meat. A specially designed, highly insulated cooler, reusable cooling pads, and our high-quality vacuum packaging ensure the greatest possible freshness for your ordered buffalo delicacies. Each package is packed and inspected by hand and then delivered directly to your door via express delivery.
What do I do with the shipping packaging?
Our coolers are foldable for easy storage. They can also be used on your next shopping trip to insulate your products on the way. Our ice packs can also be stored in the freezer and reused.
Is there a minimum order value and what are the shipping costs?
The minimum order value is €39.90, the delivery costs depend on the delivery address provided and are displayed during the ordering process. For orders over €110.00, delivery is free within Germany.
Do I receive a shipping confirmation?
After placing an order, you'll receive an order confirmation via email immediately. Since we only ship by express delivery, there's currently no way to track your order using a tracking number. It's extremely important to us that your order arrives safely on the agreed delivery date.
delivery
What can I do if I am unable to attend the selected delivery date?
If this is already known during the ordering process, there is the option of specifying a storage location in the order comments field, e.g. neighbor, carport, behind the garbage can, etc.
Alternatively, simply call 07531 921449 or email us at info@bueffelbill.com contact us!
I won't be home when the delivery is made. What now?
Please ensure that someone is available to accept the package on the selected delivery date or that a drop-off location has been specified. Since this involves refrigerated fresh goods, redelivery cannot be guaranteed. Our logistics partner may attempt to contact you by phone or leave a notification card in your mailbox if the goods were delivered to a neighbor or left at an agreed-upon drop-off location, such as a garage/carport, etc. Therefore, please ensure that someone is available at the provided telephone number.
In order to avoid further costs, the desired delivery date should be chosen so that the order can be accepted safely.
Is holiday delivery possible?
Public holidays are excluded from our shipping and delivery times. We cannot guarantee delivery on a public holiday within the scope of the calculated shipping costs.
Possible public holidays in the individual federal states should be taken into account when selecting the delivery team.
Is island delivery possible?
Deliveries to islands are excluded from our shipping and delivery times and must be requested individually. Deliveries to islands may subsequently incur increased delivery costs.
What are the delivery times?
Germany: 8:00 a.m. - 6:00 p.m.
Austria: 8:00 a.m. - 6:00 p.m.
Switzerland: 8:00 a.m. - 5:00 p.m.
Belgium: 8:00 a.m. - 6:00 p.m.
Luxembourg: 8:00 a.m. - 6:00 p.m
Netherlands: 8:00 a.m. - 6:00 p.m.
*Info: On upcoming holidays such as Easter and Christmas, the actual delivery time may differ from the delivery time stated above.
How does shipping to Switzerland work?
For an order to Switzerland, the delivery days available are Tuesday, Thursday and Friday.
The delicacies are on the road for less than 24 hours and are delivered to Switzerland between 8 a.m. and 5 p.m.
How does shipping to Austria work?
We always ship to Austria Monday to Wednesday with a standard delivery time of 2 working days. For this reason, the Wednesday, Thursday and Friday as desired delivery day selectable.
The delicacies are on the way for less than 48 hours and are delivered in Austria between 8:00 a.m. and 6:00 p.m.
How does shipping work to the countries: Belgium, the Netherlands and Luxembourg?
We always ship Monday to Thursday the next day. For this reason, the Tuesday, Wednesday, Thursday and Friday as desired delivery day Selectable. The delicacies are on the way for less than 24 hours and are delivered between 8:00 a.m. and 6:00 p.m.
Preparation & Storage
Can I freeze the meat?
Yes, buffalo meat is easy to freeze.
How do I thaw properly?
The most gentle way to thaw meat is to remove it from the freezer and place it in the refrigerator well before cooking and let it thaw slowly. If you need to thaw more quickly, we recommend gently thawing the meat in its packaging in cold water.
How do I store the meat properly?
A temperature of 0-2 degrees Celsius is optimal. If this isn't possible, the meat should be stored in the refrigerator at a temperature of 3-4 degrees Celsius.
How do I prepare the meat properly?
As a rule, you will find a preparation recommendation for each of our meat products on the product page. You can find even more inspiration in our Recipes.
When should I take the meat out of the fridge?
The meat should be taken out of the refrigerator and unwrapped one to two hours before cooking to allow it to slowly come to room temperature. This reduces the tension in the meat that develops during roasting or grilling, resulting in more tender meat.
MHD-how long can the meat be kept?
Our Meat usually lasts at least 12 days.
Buffalo mozzarella usually has a minimum shelf life of about 2 weeks.
Our Minced meat products have a minimum shelf life of approximately 5-6 days.
The exact best before date is (also for all other products) on the packaging visible.
Discounts & Coupons
How do I redeem a voucher?
On the last page of the order, there's a voucher code field where you can enter a voucher code and activate it by clicking "Redeem." The voucher code is immediately recognized by the system and deducted from the total amount before completing the order.
Vouchers can only be redeemed before completing the order process. Subsequent payment is not possible for technical reasons.
Can I give away coupons?
Naturally, Gift vouchers can be purchased in our shop and easily printed out at home.
Can different coupons and discounts be combined?
No, different coupons and discount codes cannot be combined.
customer account
I forgot my password. What now?
If you no longer know your password, click on "Forgot password" when logging into your customer account. You can request a new password there.