FAQ
To the buffalo
Why meat from Italy?
Together with our partners we fight with a lot of passion and passion for the rearing of male buffalo in Italy. Since the young animals do not provide milk for mozzarella production, they have so far been killed immediately after birth. In order to spare the animals this fate, we see it as our goal to make a contribution to sustainable meat consumption and natural animal husbandry so that every gourmet gets to know and appreciate the meat. You can find detailed information on our company's history Here .
How and where do the buffaloes live?
For a long time we were looking for suitable partners to find the best, most natural and high quality premium buffalo meat. In the meantime we have won the world's most renowned buffalo breeders as exclusive partners in Germany, Italy and Argentina. Our partners put the highest priority on treating and growing up the buffalo stress-free and to the highest standards.
What does buffalo meat taste like?
Buffalo meat has been enjoyed worldwide for centuries and is considered an absolute delicacy. Compared to other red meats, buffalo meat impresses with its unique aromatic taste, which is characterized by fresh grasses and herbs. In contrast to beef, buffalo is less the fat than the meat itself. Due to the gentle rearing of the buffalo and the natural feeding, the meat remains juicy and strong in taste during preparation despite little intramuscular fat.
What do you offer from the buffalo?
Since there are not only precious items for us, we follow the “nose-to-tail” principle by processing the entire buffalo in our manufactory. Our exquisite premium buffalo meat is increasingly establishing itself in our latitudes and is now enjoyed in the upscale gastronomy and hotel industry, as well as at home with gourmets. We are continuously expanding our delicacies. In addition to the meat cuts, you will also find delicacies such as buffalo Maultaschen and buffalo sausages. Like to look In our current range Over.
What do the nutrients of buffalo meat look like?
Scientific analyzes show that buffalo meat contains significantly more protein and a lower fat content than other red meats. In addition to a very good ratio of omega-3 to omega-6 fatty acids, buffalo meat provides a disproportionately high iron content.
What is recommended as a good start for first-time buyers?
To get started, we recommend ours Tasting Box , This contains an exclusive selection of the finest buffalo cuts and provides the perfect entry into the world of buffalo meat.
Order & Delivery
What payment options do I have?
- Paypal
- Credit card
- Klarna invoice
- Google Pay
- Apple Pay
(Purchase on account is only possible with a valid German billing address. Delivery address may differ.)
Where and when can I order?
Our Complete range Is available around the clock in our online shop. In the ordering process, the desired delivery day can be selected.
Ordering by mail or telephone is NOT possible for technical reasons.
Where is shipping to?
- Germany
- Austria
- Belgium
- Luxembourg
- Netherlands
- Please ask for island delivery beforehand, higher delivery costs arise here.
For orders to Switzerland,Please click here.
How long does the delivery take?
If you order before 11 a.m., delivery is possible the next day. The delicacies are freshly cut and packaged on the day of dispatch and are on the way in less than 24 hours.
Delivery to Austria takes place within 48 hours. LChange-specific restrictions must be observed.
How long in advance do I have to order?
We don't need any lead time for your order! If you order before 11am, delivery is possible the next day.
Is there a sales shop in Singen?
We currently do not have a sales shop in this sense. However, it is possible to pick up orders from us on site. Simply enter the note “Pick up” and the exact pick-up date in the comment field. When picked up on site, the shipping costs incurred will be offset with buffalo delicacies according to the equivalent.
Where and when can I pick up my order?
Pick up from us on site is possible between 10.00am and 5.00pm at the following address:
Buffalo Bill Germany GmbH
Holzeckstraße 1
78224 Singen (Hohent wheel)
If this period does not fit, just contact us!
Shipping & Returns
Can I order the meat frozen?
Our meat is individually freshly cut and packaged on the day of dispatch, and shipping takes place immediately afterwards. Products made from chopped meat and our Maultaschen are excluded from this. On request, we are happy to deliver the entire order frozen. Not possible with orders that contain mozzarella or burrata.
What does shock freezing mean and what are the benefits?
In short: quick cold sleep for maximum freshness. When the shock frosts, the meat is approx. -40 degrees Celsius frozen in a very short time. This process is much gentler than conventional freezing. During shock freezing, the water contained in the meat expands. As a result, only very small ice crystals form between the cell walls, which do not damage the cell membrane of the meat. As a result, the meat loses significantly less moisture and thus remains juicier.
We are happy to deliver orders in shock-frozen form on request, please note this in the comment box when placing your order. Not possible with orders that contain mozzarella or burrata.
How are the shipping costs made up?
For the safe express delivery of fresh meat, our team takes the greatest care. A very well insulated special cool box, reusable cooling pads, as well as our high-quality vacuum packaging ensure the greatest possible freshness of your ordered buffalo delicacies. Each package is packed and checked by hand and then delivered directly to the front door by express delivery.
What do I do with the shipping packaging?
Our cool boxes can be folded up and are therefore easy to stow away. Optionally, they can be used on the next purchase to isolate the products accordingly along the way. Our refrigerated batteries can also be stored in the freezer and reused.
Is there a minimum order value and what are the shipping costs?
The minimum order value is € 39.90, the delivery costs depend on the shipping address provided and will be displayed to you in the ordering process. From an order value of € 100.00, delivery is free of charge.
Do I receive a shipping confirmation?
After an order is placed, an order confirmation is sent directly by email. Since we only deliver by express delivery on the desired date, there is currently no possibility of tracking the goods with a tracking number. It is extremely important to us that the order arrives safely on the agreed delivery date.
delivery
What can I do if I am unable to attend the selected delivery date?
If this is already known during the ordering process, there is the possibility of using a storage location in the comment field of the order, e.g. Neighbor, carport, behind the garbage can etc. to specify.
Alternatively, simply contact us in good time by phone at 49 (0) 7731/63056 or by email at info@bueffelbill.com!
I'm not at home for delivery. What now?
It should be ensured that someone can receive the package on the selected delivery day or that a storage location is fixed. Since it is chilled fresh produce, a new delivery cannot be guaranteed. Our logistics partner may be Try to contact us by phone or leave a notification card in the mailbox, provided that the goods have been handed in to the neighbor or at an agreed storage location, such as. Garage/carport etc. Was filed. It should therefore be ensured that someone can be reached at the telephone number provided.
In order to avoid further costs, the desired delivery date should be chosen so that the order can be accepted safely.
Is holiday delivery possible?
Holidays are exempt from our shipping and delivery times. We cannot guarantee delivery on a public holiday within the calculated shipping costs.
Possible public holidays in the individual federal states should be taken into account when selecting the delivery team.
Is island delivery possible?
Island deliveries are excluded from our shipping and delivery times and must be requested individually. In the case of island deliveries, there may be additional delivery costs.
What are the delivery times?
Germany: 8:00 a.m.-6:00 p.m.
Austria: 8:00 a.m.-6:00 p.m.
Switzerland: 8:00 a.m.-5:00 p.m.
Belgium: 8:00 am-6:00 pm
Luxembourg: 8:00 am-6:00 pm
Netherlands: 8:00 a.m.-6:00 p.m.
* Info: On upcoming holidays such as Easter and Christmas, the actual delivery time may differ from the above mentioned delivery time.
How does shipping to Switzerland work?
For an order to Switzerland, the delivery days available are Tuesday, Thursday and Friday.
The delicacies are on the road for less than 24 hours and are delivered to Switzerland between 8 a.m. and 5 p.m.
How does shipping to Austria work?
We always ship to Austria from Monday to Wednesday with a regular term of 2 working days. For this reason, the Wednesday, Thursday and Friday as the desired delivery day Selectable.
The delicacies are on the road for less than 48 hours and are delivered in Austria between 8 a.m. and 6 p.m.
How does shipping work to the countries: Belgium, the Netherlands and Luxembourg?
We always ship Monday to Thursday the next day. For this reason, the Tuesday, Wednesday, Thursday and Friday as the desired delivery day Selectable. Delicatessen is on the road for less than 24 hours and is delivered between 8 a.m. and 6 p.m.
Preparation & Storage
Can I freeze the meat?
Yes, buffalo meat is easy to freeze.
How do I thaw properly?
The gentlest way to defrost the meat is to put it from the freezer in the refrigerator for a long time before preparation and let it thaw there slowly. If it has to be faster, we recommend gently thawing the meat in the packaging in the cold water.
How do I store the meat properly?
Optimal is a temperature of 0-2 degrees. If this is not possible, it is best to store the meat in the refrigerator at a temperature of 3-4 degrees Celsius.
How do I prepare the meat properly?
As a rule, there is a preparation recommendation for each of our meat products on the product page. There is even more inspiration in ours Recipes .
When should I take the meat out of the fridge?
The meat should be removed from the refrigerator one to two hours before preparation and unpacked so that it slowly reaches room temperature. This reduces the tension in the meat that arises during roasting or grilling. The result is a more tender meat.
MHD-how long can the meat be kept?
OurMeatIs usually kept for at least 12 days.
Buffalo mozzarella Usually has a minimum shelf life of around 2 weeks.
OurMinced meat productsHave a minimum shelf life of about 5-6 days.
The exact best-before date is (also for all other products) On the packaging Can be seen.
Discounts & Coupons
How do I redeem a voucher?
On the last page of the order there is a coupon code field in which a voucher code can be entered and activated by clicking on “Redeem”. The voucher code is immediately recognized by the system and deducted from the total amount directly before the order is completed.
Coupons can only be redeemed before the order process is completed. Subsequent billing is not possible for technical reasons.
Can I give away coupons?
Of course, Gift Coupons Can be purchased in our shop and easily printed out at home.
Can different coupons and discounts be combined?
No, different coupons and discount codes cannot be combined.
customer account
I forgot my password. What now?
If you no longer know your password, click on “Forgot your password” when logging in to the customer account. Here you can request a new password.