Terms of service
General Terms and Conditions (GTC) for the online shop www.bueffelbill.com
- Scope
- Conclusion of contract
- Right of withdrawal according to OR
- Availability of the goods
- Delivery conditions
- Prices, minimum order value, Costs
- Payment conditions
- Retention of title
- Warranty
- Redeeming vouchers
- Liability
- Data protection
- Jurisdiction and applicable law
Address / Imprint
1. SCOPE
The following General Terms and Conditions in the version valid at the time of the order apply exclusively to the business relationships between Büffel Bill Deutschland GmbH, August-Borsig-Str. 11, 78467 Konstanz and the customer when ordering goods within Germany, Austria, Belgium, the Netherlands and Luxembourg in the online shop at www.bueffelbill.com.
2. CONCLUSION OF CONTRACT
The language available for concluding the contract is German or English. The presentation of the goods on www.bueffelbill.com does not represent a legally binding offer from Büffel Bill to conclude a purchase contract but rather a non-binding online catalog. Only the ordering of goods by the customer constitutes a binding offer from the customer to Büffel Bill Deutschland GmbH to conclude a purchase contract in Germany, Austria, the Netherlands, Belgium and Luxembourg. The customer submits a binding offer for all items in his shopping cart by clicking on the “Confirm payment” button in the ordering process. Confirmation of receipt of your order occurs together with acceptance of the order immediately after sending by an automated email. With this email confirmation, the purchase contract is concluded. After receipt of the order, Büffel Bill will inform the customer of receipt of his order by email, in which the details of the order are listed (order confirmation and invoice). Upon receipt of the order confirmation, the purchase contract is accepted by Büffel Bill.
3. CANCELLATION INSTRUCTIONS
Right of cancellation:
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must contact us (Büffel Bill Deutschland GmbH, August-Borsig-Str. 11, 78467 Konstanz, info@bueffelbill.com, telephone: 07531 9219449) by means of a a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation:
If you cancel this contract, we will pay you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen months days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.Contracts for the delivery of goods, which can spoil quickly or whose expiry date would quickly be exceeded.
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery. Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To Büffel Bill Deutschland GmbH, August-Borsig-Str. 11, 78467 Konstanz,info@bueffelbill.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the Consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Date
(*) Delete what is not applicable.
4. AVAILABILITY OF THE GOODS
Büffel Bill is entitled to withdraw from the contract if Büffel Bill is not supplied correctly and/or on time by its suppliers. However, there is no right to withdraw if Büffel Bill is responsible for the unavailability of the goods. The customer will be informed immediately about the unavailability of the goods. Any payments made by the customer will be refunded immediately.
5. DELIVERY TERMS
Unless otherwise agreed, delivery will be made to the delivery address specified by the customer.
For fresh products that require refrigeration, Büffel Bill Deutschland GmbH only guarantees compliance with the legally prescribed maximum temperatures if the customer selects the “express package” shipping method and then only in the event that the first delivery attempt of the ordered fresh products to the specified delivery address is successful. Further information on fresh products that require refrigeration can be found in the freshness guarantee. We are happy to deliver the goods shock-frozen upon request. Not possible for orders containing mozzarella and burrata.
Büffel Bill is entitled to make partial deliveries as long as this is reasonable for the customer. For partial deliveries, the customer only has to bear the shipping costs that would have been incurred in the event of the entire delivery of the ordered goods.
If he is present, only he or an adult authorized by him to accept the delivery is entitled to accept the delivery of goods. The customer releases Büffel Bill from third-party claims that arise from the violation of this obligation.
If the customer defaults on acceptance or culpably violates other obligations to cooperate, Büffel Bill is entitled to demand compensation for the resulting damage, including any additional expenses. Further claims are reserved.
The risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the point in time at which the customer defaults on acceptance.
Shipping takes place via DHL Express.
In Germany, packages are delivered during the week such as Saturdays between 8:00 a.m. and 6:00 p.m.
Delivery in Austria, Belgium, the Netherlands and Luxembourg takes place Tuesday to Friday between 8:00 a.m. and 6:00 p.m.
The risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the point in time at which the customer defaults on acceptance.
By purchasing, the customer agrees to the transfer of necessary data to the relevant shipping service provider.
6. PRICES, MINIMUM ORDER VALUE, COSTS
The prices apply at the time of ordering. All prices include the applicable statutory VAT.
Exception for island delivery: For island deliveries there may also be subsequent increased delivery costs.
Exception for public holidays: For holiday deliveries there may also be subsequent increased delivery costs.
The minimum order value per order is €39.90.
Within Germany, delivery is free of charge from €129.
Delivery to EU countries Austria, Belgium, Netherlands and Luxembourg have free shipping for orders over €199.
The shipping costs depend on the customer's place of residence, the order quantity and the chosen shipping method and are displayed to the customer during the ordering process.
In the event of a cancellation of the contract in accordance with No. 3 of the General Terms and Conditions, the customer is obliged to bear the regular costs of return if the goods delivered correspond to those ordered.
7. TERMS OF PAYMENT
The purchase price is due for payment when the purchase contract is concluded.
The customer has the option of paying by Paypal, credit card, Klarna, SOFORT transfer and on account. Further information about the individual payment methods can be found in the payment information.
There is no possibility of a cash discount.
In the event that a direct debit is not honored or returned, the customer hereby irrevocably authorizes his bank to inform Büffel Bill of his name and current address. Büffel Bill can claim possible chargeback fees that were charged to Büffel Bill for reasons for which the customer is responsible.
PayPal
After confirming the purchase, the customer will be automatically redirected to PayPal to process the payment via the account.
Credit card
The credit card account will be debited after the order has been completed. Payment is processed via Shopify Payments.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, the following payment options are offered via Klarna:
- Invoice: The payment deadline is 14 days from the dispatch of the goods. The invoice conditions can be read at the following link: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee%3D0
- Pay immediately: Your account will be debited immediately after placing the order.
Using the payment methods invoice and direct debit requires a positive credit check. The Klarna user terms and conditions and further information can be read here here be read.
SOFORT transfer
After confirming the purchase, the customer will be redirected directly to an online transfer form. The debit is made via the customer's own bank account.
8. RETENTION OF TITLE
The delivered goods remain the property of Büffel Bill Deutschland GmbH until the purchase price has been paid in full.
9. WARRANTY
If there is a defect in the ordered goods, the statutory regulations apply. The order is deemed to have been properly fulfilled if the customer does not complain to Büffel Bill Deutschland GmbH IMMEDIATELY after receiving the goods in writing (e-mail) or by telephone. Büffel Bill Deutschland GmbH assumes no guarantee for loss of quality in the event of unrefrigerated meat deliveries or delays in acceptance. Büffel Bill Deutschland GmbH guarantees that the pieces of meat selected for the customer always correspond to at least the weight ordered at the time of dispatch. During delivery, the meat may lose weight slightly due to the natural release of liquid. Büffel Bill Deutschland GmbH does not provide any guarantee for this and cannot be held liable in the event of a lower weight upon arrival at the buyer's premises. There is therefore no claim for compensation, return or exchange of the delivered products
10. REDEMPTION OF VOUCHERS
- Vouchers that are issued free of charge by the seller as part of promotions with a certain period of validity and which cannot be purchased by the customer can only be redeemed in the seller's online shop and only during the specified period.
- Vouchers can only be redeemed by consumers.
- Individual products can be redeemed from the voucher promotion be excluded.
- Vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.
- Only one voucher can be redeemed per order.
- The value of the goods must be higher than the amount of the voucher. Any remaining balance will not be refunded by the seller.
- If the value of the voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.
- The balance of a voucher will neither be paid out in cash nor will interest be paid.
- The voucher will not be refunded if the customer returns the goods paid for in full or in part with the voucher within the scope of his legal right of withdrawal.
- The voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.
11. LIABILITY
Büffel Bill Deutschland GmbH, August-Borsig-Str. 11, 78467 Konstanz, is fully liable for damage in the event of intent and gross negligence.
Liability for simple negligence only exists in the case of damage resulting from injury to life, body or health as well as in the event of a breach of an essential contractual obligation, the fulfillment of which makes the proper execution of the contract possible in the first place or the breach of which endangers the achievement of the purpose of the contract and on whose compliance the customer regularly relies (Cardinal duty). In the event of negligent violation of cardinal obligations, liability is limited to contract-typical and foreseeable damages.
Statutory liability regardless of fault (e.g. under the Product Liability Act) and liability arising from the assumption of a guarantee by oneself remains unaffected.
Buffel Bill's legal representatives, employees and vicarious agents are not liable to any greater extent than Büffel Bill itself.
Büffel Bill Deutschland GmbH is not the manufacturer of the goods offered on this website, unless this is expressly stated. Product packaging and related documents may contain information that goes beyond and/or differs from that stated on our website. We therefore recommend that you do not rely solely on the information displayed on our website, but that you always carefully read the labels, warnings and instructions supplied with the goods before using the goods. Please also note our complete disclaimer below.
12. DATA PROTECTION
Please see the data protection information for our data protection declaration. Büffel Bill Deutschland GmbH, August-Borsig-Str. 11, 78467 Konstanz.
13. JURISDICTION AND APPLICABLE LAW
The law of Germany applies to deliveries within Germany, Austria, the Netherlands, Belgium and Luxembourg. This also applies if orders are ordered from a country other than Germany or delivered to a country other than Germany.
If the customer is a merchant, the exclusive place of jurisdiction for disputes arising from or in connection with the business relationship is the headquarters of Büffel Bill Deutschland GmbH in Konstanz. The same place of jurisdiction applies if the customer's domicile or usual place of residence is not known at the time the action is filed.
If one or more provisions are ineffective, this does not affect the effectiveness of the remaining provisions.
14. ADDRESS/IMPRINT
Customer service:
info@bueffelbill.com
Telephone: 07531 9219449
Mon.-Fri. 9:00 a.m. - 5:00 p.m.
Shipping and returns:
Büffel Bill Deutschland GmbH
August-Borsig-Str. 11
78467 Konstanz
Germany
Business address and administration:
Büffel Bill Deutschland GmbH
August-Borsig-Str. 11
78467 Konstanz
Managing Director: Manuel Ruess
Headquarters: Konstanz
UID: DE308522898
HR number: HRB 715137